General information

The prices and information contained in our catalogs, prospectuses and prices are given as an indication only.

Only our acceptance of order contitutes a contractual commitment.

Orders placed through our representatives are not binding unless they are confirmed by us. All orders imply full understanding of, and agreement to these general conditions of sale.



Reserves of properties

The goods sold remain our full property until full payment of the invoiced amount and any ancillary costs relating thereto, however the risks are transferred to the buyer as soon as the goods are delivered.

Accordingly, we reserve the right to resume, at the expense of the buyer, the goods delivered in case of payment incident.




Our prices are quoted “EXCLUDING TAXES” for the packaged material leaving our Alès store, at the postal rate in force at the date of the shipment.



Delivery and Transport

Delivery times are always given as an indication. Regardless of the agreed deadline for delivery, no compensation can be considered in case of delay.

A delay does not justify cancellation, either partial or complete, of the order.

Our goods, even shipped free of carriage, travel at the risks and perils of the recipient.

All receipts, regardless of whether the goods have been shipped or not, must be strictly checked during unloading regarding the general condition of the pallet and the quantities delivered



If in doubt

·       Note precisely your remarks on the transport slip.

·       Confirm these remarks with the carrier within 48 hours, by registered letter with proof of delivery. (With a copy sent to DELTA THERMIE).

It is only by respecting this procedure that we can intervene with the carrier and resolve the dispute (forwarding of the package at the expense of the carrier, invoicing of the damaged goods to the carrier).



Method of payment

In the absence of any contrary agreement, all invoices shall be paid in full on the dispatch date or, where applicable, from the date of the availability in our store.

Any extension of the deadline, even with our express agreement, or any delay in payment, will render the buyer, after unsuccessful formal notification, liable to a penalty equal to one and a half times the legal rate of interest under Article 3.1 of Law n ° 92-1442 of 01.12.1992, to which will be added a €40 recovery cost pursuant to Article D.441-5 of the French Commercial Code.

No claim on the quality of all or part of a supply is suspensive of payment.

Defective parts will be replaced according to the warranty. You are reminded that the remittance of a commercial paper does not constitute payment, and consequently, until receipt of payment, the retention of title clause remains in effect.



Our products are guaranteed 2 years from invoice date.

The warranty is limited to the replacement or repair of any parts deemed defective by our technical service, excluding any labor, removal and reassembly costs.

Repairs do not result in an increase in duration or a renewal of warranty.

To obtain the warranty, installation must be carried out by a specialist.



After sales service

Any material returned must be with our prior authorization.

Any return request must be accompanied by:

·       A copy of the purchase invoice

·       Model and serial number

·       The reason for return

The shipping costs for the return of goods to our premises, are the responsibility of the buyer.

The shipping costs, after repair or exchange, are the responsibility of Delta Thermie (Delivery in France only).

All returned materials must be accompanied by a return number assigned by our services, subject to non-acceptance.

Important: It is your responsibility to properly protect the goods using suitable packaging.

Any goods arriving damaged due to improper packaging will waive any warranty.




In the event of litigation, the Tribunal de Commerce of Nîmes shall have sole jurisdiction, even in the event of an appeal or a plurality of defendants.